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Introduction

FRAGSENSE ("Company", "we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us through shopfragsense.com. This Privacy Policy explains how we collect, use, store, and disclose your data, and is designed to comply with applicable global privacy laws including the GDPR (UK/EU), CCPA (California, USA), and other applicable regulations.

1. Information We Collect

1.1 Information You Provide

  • Full name, email address, and phone number
  • Shipping and billing address
  • Order and transaction details
  • Communications with our customer support team
  • Account login credentials (if you create an account)

1.2 Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies, pixel tags, and similar tracking technologies
  • Purchase history and on-site browsing behavior

We do not collect sensitive data such as biometrics, health information, or government ID numbers.

2. How We Use Your Information

  • Processing, fulfilling, and managing your orders and payments
  • Coordinating with shipping and logistics partners for deliveries
  • Managing returns, exchanges, and customer support requests
  • Sending transactional communications (order confirmations, shipping updates)
  • Sending promotional offers and updates, subject to your consent
  • Analyzing website traffic and improving user experience
  • Preventing fraud and maintaining platform security
  • Complying with applicable legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies (including Google Analytics and Meta Pixel) to enhance your experience, analyze traffic, and serve relevant advertising.

Types of Cookies

  • Essential Cookies — Required for core website functionality (cart, checkout)
  • Analytics Cookies — Track site usage and visitor behavior (Google Analytics)
  • Marketing Cookies — Serve targeted advertisements (Meta / Facebook Pixel)
  • Preference Cookies — Remember your settings and preferences

Upon your first visit, you will be asked to consent to non-essential cookies via our cookie banner. You may update your preferences at any time through your browser settings.

4. Sharing Your Information

We share personal data only with trusted third-party partners necessary for business operations:

  • Payment Processors (e.g., Stripe, PayPal, Shop Pay) — for secure payment handling
  • Shipping Partners — for global order fulfilment and delivery
  • Analytics Providers (Google Analytics, Meta) — for performance insights
  • Email & Marketing Tools — for transactional and promotional communications
  • Wholesale Distribution Partners — for B2B order processing

We do not sell, rent, or commercially exploit your personal information to any third party.

5. International Data Transfers

As a globally operating business, your data may be transferred to and processed in countries outside your own. Where applicable (e.g., EEA/UK), we ensure Standard Contractual Clauses (SCCs) or equivalent safeguards are in place.

6. Data Security

  • SSL/TLS encryption for all data transmissions
  • Secure third-party payment processing (we do not store card details)
  • Access controls, secure servers, and regular security reviews

No method of electronic transmission is 100% secure. We encourage you to use strong passwords and keep your credentials confidential.

7. Your Privacy Rights

All Users

  • Access, correct, or delete your personal information
  • Opt out of marketing communications at any time

EEA / UK Users (GDPR)

  • Right to restrict processing or object to data use
  • Right to data portability
  • Right to withdraw consent at any time

California Users (CCPA)

  • Right to know what personal data is collected and how it is used
  • Right to deletion of personal data
  • Right to non-discrimination for exercising privacy rights

To exercise any rights, contact us at insightfragsense@gmail.com. We will respond within 30 days.

8. Children's Privacy

FRAGSENSE is not directed to individuals under the age of 16. We do not knowingly collect data from minors. If you believe a minor has submitted data to us, please contact us immediately.

9. Contact Us

Email: insightfragsense@gmail.com

Website: shopfragsense.com